Switch from Microsoft Teams Phone
3CX for Microsoft Teams users
Already living in Microsoft Teams? You don't have to choose. 3CX integrates with Microsoft 365 and Teams, so your team keeps the Teams experience while 3CX handles the call routing, queues, recording, and reporting that a real business phone system needs.
- 3CX Gold Partner
- 20+ years in business IT
- Real people, fast answers
- Offices in Cincinnati & Indianapolis
Why businesses move
Common frustrations with Microsoft Teams Phone
License stacking
Teams Phone usually needs add-on phone licenses, calling plans, and extra licensing for queues and recording.
Limited call-center tools
Advanced queues, wallboards, and agent reporting often require third-party add-ons.
Complex setup
Direct routing and number management in the Teams admin center can be a project on their own.
Side by side
Microsoft Teams Phone vs. 3CX with MIS
| Microsoft Teams Phone | 3CX + MIS | |
|---|---|---|
| Teams experience | Native | Teams integration, so users can still call from Teams |
| Call center features | Basic call queues, advanced features via add-ons | Queues, wallboards, recording, and reporting available in 3CX |
| Licensing model | Per-user Microsoft add-ons plus calling plans | 3CX licensing sized to your system, quoted by MIS |
| Where your system runs | Microsoft cloud | Your choice: 3CX-hosted, your own cloud (Azure, AWS, Google Cloud), or on-prem |
| Who you call for help | Microsoft support or your IT team | MIS engineers who know your setup. Real people, no ticket black hole |
Comparison reflects general platform characteristics. Specific features and terms vary by plan and edition; MIS will confirm details for your situation.
The migration
How MIS moves you over
- We connect 3CX to your Microsoft 365 tenant to sync users and contacts.
- Teams users can keep making and taking calls from Teams.
- Calling plan numbers can be ported to your new SIP trunk.
FAQ
Switching questions
Will my team have to stop using Teams?
No. 3CX integrates with Teams so people can keep working where they already work. 3CX adds the phone system features behind it.
Can 3CX sync with Microsoft 365?
Yes. 3CX can sync users and contacts from Microsoft 365 and supports single sign-on, so you aren't managing users in two places.
Ready to leave Microsoft Teams Phone behind?
Get an itemized 3CX quote and a migration plan timed around your current contract.
Prefer to talk now? Call (513) 793-6222