Live Chat & Messaging
Live chat, WhatsApp, Facebook, and SMS in 3CX
Customers don't only call. 3CX brings website chat, WhatsApp, Facebook Messenger, and business texting into the same app your team already uses for calls, so nothing gets missed and nobody uses a personal phone or account.
Website live chat
Add a chat window to your website, including WordPress sites, and answer visitors in real time.
Business SMS and MMS
Text customers from your company number through a compatible SIP trunk, without exposing staff's personal numbers.
WhatsApp and Facebook Messenger
Answer WhatsApp and Facebook messages inside 3CX. Agents don't need to log in to the apps themselves, and conversations are kept for review.
Queues and handoffs
Route chats to the right team, transfer them between staff, and turn a chat into a call or video meeting with one click.
Chat reports
Track chat volumes and response times.
3CX comes in BASIC, PRO, and AI editions, licensed for the whole system by simultaneous calls rather than per user. Labels show the editions that include each feature. MIS confirms exactly what's included in your quote.
Ready for a phone system that just works?
Tell us about your team and we'll put together a 3CX quote built around how you actually work. No pressure, no surprise fees.
Prefer to talk now? Call (513) 793-6222